Email

Create, send and manage emails

• Create and send emails
• View and manage existing emails
• Import an HTML email template
• Make your HTML email editable
• Download sample HTML email templates
• Custom HTML email template troubleshooting

Key concepts

• Contacts can only be sent an email once by default
• Can I re-use an existing email?
• How can I send emails on specific times and dates?
• What is the difference between the Advanced Editor and Basic Editor?

Policies and deliverability

• Email acceptable use policy
• Email deliverability and performance FAQ
• How does Autopilot handle soft and hard bounces?

Configure a custom email domain

• Configure your custom email domain
• Troubleshoot custom email domain errors
• Does Autopilot support multiple custom domains per account?

Email personalization

• Add personalization variables
• Use fallbacks (i.e. defaults) in personalization variables
• Customize 'From Name', 'From Email' and 'Reply-to Email'
• Add and customize links
• Customize email unsubscribe link
• CC or BCC an email

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Advanced email personalization

• Personalize emails with Liquid, RSS and JSON fetch (Beta)

Manage email permission

• Email permission FAQ
• Sync email permission with Salesforce
• Specify email permission when importing contacts

Internal email

• How do I send internal "notification" emails to my team?

Transactional email

• What is transactional email?
• How does transactional email work?
• Do I have to use an unsubscribe link in my transactional emails?

Reply tracking

• How does email reply tracking work?

Tips and tricks

• What is an email deferral?
• How do I attach a file to my email?
• Can I embed a video in an email?
• How does Autopilot track email opens?
• Why won't my email publish?
• What does the "move CSS inline" option do?

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