This trigger adds any new Drift contact acquired via the Drift chat widget to a Journey.
To use this trigger you need to connect to Drift in Settings. No configuration is required on the trigger itself; simply connect it to an action and publish the Journey. Once you do so, all new contacts acquired via the Drift chat widget going forwards will enter the Journey.
For example, you could create a Journey such as this one:
If I import or manually add contacts in Drift will they enter a Journey via this trigger?
No, Drift does not currently support this.
I acquired a new contact via the Drift chat widget, and they didn't enter my Journey, why?
This may be because they don't have an email address. In Autopilot email address is our unique identifier. So to avoid adding duplicates we'll only add a contact via this trigger if they have an email address.