This trigger adds a contact to a Journey if a particular HubSpot CRM field matches your criteria. To use this trigger you need to connect to HubSpot CRM in Settings.
Both new and existing HubSpot CRM contacts that meet your criteria are eligible. For example, if you configured the trigger as follows:
- any new HubSpot CRM contact added with "Open Deal" in the Lead Status field will enter the Journey; and
- any existing HubSpot CRM contact who has their Lead Status field changed to "Open Deal" will enter the Journey.
Once you've configured the trigger, you could create a Journey such as the following:
A contact met my criteria but didn't enter my Journey, why?
This may be because they don't have an email address. In Autopilot email address is our unique identifier. So to avoid adding duplicates we'll only add a contact via this trigger if they have an email address.