Problem loading Journey and how to resolve

If you were directing here by an alert when you loaded a Journey, you have encountered an issue that our team is currently investigating as a priority. 

As a first step, please let us know it's happening to you. Please include what you were doing when it started (if you remember) and a screenshot of the browser console if possible. We're actively trying to resolve this issue so all information is useful.

Next, to avoid the problem please either:

  • hold the "shift" key and click refresh in your browser to re-load Autopilot; or
  • clear your browser's cache and re-load Autopilot.

We apologize for this experience and as noted above are working to resolve this as soon as possible.

Have more questions? Submit a request