Plans and pricing

For information on plans and pricing please see our pricing page, which also includes an FAQ section. Answers to some other questions which are not addressed on that page are provided below.

Please note that if you are on one of our grandfathered plans then the information on our pricing page, as well as some of the answers below, may not apply to you. If you have questions about your grandfathered plan please contact us.


How do contact plan upgrades and downgrades work?

You can view our fair usage billing policy on our pricing page. As noted in that policy, we'll only bill you for what you use. So if you go over your existing contact plan we'll automatically upgrade you, but similarly, if you go under your existing contact plan we'll automatically downgrade you. All billing is done in a prorated way so you'll always be billed fairly.

You can also manually upgrade or downgrade your plan at any time by going to Settings and then clicking the "Change Plan" button. This is necessary if you want to downgrade below the plan you initially purchased at.

What do the support packages include?

You can learn about our support packages on our pricing page.

What are "add-ons" and what do they include?

Add-ons are optional functionality and services. You can learn more about them on our pricing page.

Are companies counted towards my total contacts?

No, we don't count companies towards your total.

Are anonymous visitors counted towards my total contacts?

No, we don't count anonymous visitors towards your total.

I am importing contacts that already exist in Autopilot in order to update them, will I be charged?

No, we only charge for new contacts.

Can I speak to someone about my account?

Of course you can! We're happy to answer any questions you may have about plans or pricing. Get in touch with us here and we'll put you in touch with the appropriate Autopilot team member.