Condition - Check Email Status

The Check Email Status condition allows you to check whether a contact has interacted with a specific email before they move to the next step.


The following outcomes are available:


  • Has opened
  • Has not opened
  • Has clicked
  • Has not clicked
  • Has been sent
  • Has not been sent
  • Has replied
  • Has not replied

Note: for the purposes of "has clicked" and "has not clicked", this means any link in the email (except for the unsubscribe link). If you'd like to take action based on a click on a specific link, check out the Send your contacts a follow up email after they click a specific call to action in an email guide in the Guide Book.

Let's take a look at an example. Imagine you are sending a lead nurture email, and want to send a different email based on whether the lead opens it or not. You would do the following:

As shown above, remember to allow contacts an opportunity to take the action (e.g. opening the email) by using the Add Delay action before using the Check Email Status condition.

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